Privacy Policy

Effective Date: June 1st, 2024

Hexcode AI, LLC (“we,” “us,” or “our”) operates the website hexcode.ai (the “Site”) and provides AI-powered sales agent services. This Privacy Policy explains how we collect, use, and protect personal information, and it outlines your rights in relation to the data we handle.

By using our Site or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please discontinue using our Site and services.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

• Personal Identifiable Information (PII): This includes information you provide to us, such as your name, email address, phone number, and other contact information.
• Account and Billing Information: When you create an account or purchase services, we may collect payment details, billing addresses, and associated financial information.
• Customer Contact Data: If you provide contact lists, phone numbers, or other data for us to make calls on your behalf, you are responsible for ensuring that the individuals have provided the appropriate consent to be contacted, as required by applicable law (e.g., GDPR, CCPA, TCPA). We collect and store this information solely for the purpose of providing our services.
• Automatically Collected Information: We collect certain information automatically when you visit our Site or use our services, such as your IP address, browser type, device information, and usage data through cookies and other tracking technologies.

2. How We Use Information

We use the collected information to:

• Provide and improve our services.
• Communicate with you about our services, updates, and offers.
• Fulfill legal obligations, such as complying with FTC rules and maintaining required records.
• Process payments and manage billing.
• Ensure compliance with our terms of service and prevent fraudulent activity.

3. Data Security

We implement industry-standard measures to protect the data we collect and store, including encryption, firewalls, and secure access protocols. However, no system is entirely foolproof, and we cannot guarantee absolute security.

We retain personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. If you request the deletion of your data, we will comply with your request unless we are required to retain it for legal, regulatory, or legitimate business purposes.

4. Sharing of Information

We do not sell or share your personal information with third parties except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in delivering our services (e.g., cloud hosting, payment processing).
• Legal Compliance: If required by law, or if necessary to protect the rights, safety, and property of Hexcode AI, LLC, or others, we may disclose your information.

5. Your Choices and Rights

You have the following rights with respect to your personal information:

• Access and Correction: You may request to access or correct any personal data we hold about you.
• Deletion: You may request that we delete your information, though certain legal obligations may require us to retain data.
• Opt-Out: By providing your phone number or email for the demo, you consent to receiving follow-up communications. If you no longer wish to receive follow-up calls, SMS, or marketing emails, you may opt-out at any time by following the instructions provided in the communication or by contacting us at support@hexcode.ai. We will process your request promptly.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about how you use our Site and services. Cookies are small text files stored on your device that help us recognize you and improve your experience.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of our Site may not function properly if you disable cookies.

7. Data Transfers & International Customers

We may transfer and process your personal data outside your country of residence, including to the United States, where our servers are located. By using our services, you consent to the transfer of your data to countries outside your residence, which may have different data protection laws.

8. Children’s Privacy

Our services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete such information. If you believe that we have collected information from a minor, please contact us at support@hexcode.ai.

9. Changes to the Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Demo Call Feature

As part of our services, we offer users the ability to request a demo call from our AI-powered system by providing their phone number. When you provide your phone number for this demo, you consent to receiving a one-time automated call for the purpose of demonstrating our product's features.

In addition, by providing your phone number, you consent to receive follow-up communications from Hexcode AI, LLC regarding our services, which may include phone calls, SMS, or email. If you wish to opt out of future communications, you may do so at any time by contacting us at support@hexcode.ai or following the instructions provided in any communication.

The phone number you provide will be stored securely and used only in accordance with this policy. We do not use your phone number for any unsolicited communications or telemarketing unless you have explicitly agreed to further contact.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Hexcode AI, LLC
Email: support@hexcode.ai
Phone: (213) 205-0656